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Privacy Policy
Innova Heating & Cooling (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share the information you provide when you visit our website, submit a form, or interact with our advertising. By using our website or submitting your information, you agree to the terms in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website or lead forms:
Information You Voluntarily Provide: Full name, phone number, email address, zip code, homeownership status, HVAC system details (age, issues, urgency, etc.), and any additional information you enter into our forms.
Information Collected Automatically: IP address, browser type, device information, pages visited, and tracking data from the Meta Pixel and other analytics tools. This information helps us understand how people use our site and improve our advertising performance.
2. How We Use Your Information
We use your information to provide HVAC quotes, assessments, and service recommendations; contact you by phone, text, or email about your submission; deliver your information to an Innova Heating & Cooling representative for follow-up; improve website performance and ad targeting; verify lead quality and prevent fraud; and comply with legal obligations. We do not sell or rent your personal information to third parties.
Sharing, Cookies & Consent
3. How Your Information Is Shared: Your form submissions are sent directly to an Innova Heating & Cooling representative so they can contact you to provide your quote or schedule service. We may also share limited information with trusted third-party tools solely to operate our business including Zapier (automation and lead delivery), Framer (website hosting), Meta (Facebook/Instagram) (ad personalization and tracking), and analytics tools (performance monitoring). These parties do not have permission to sell or misuse your data.
4. Cookies & Tracking: We use cookies, pixels, and similar technologies to track website activity, ad results, conversion performance, and user preferences. You can disable cookies in your browser at any time, although website functionality may be affected.
5. SMS & Email Consent: By submitting a form, you agree that Innova Heating & Cooling may contact you by phone call, text message, or email. Message and data rates may apply. You can reply STOP at any time to opt out of text communications.
Storage, Rights & Children’s Privacy
6. Data Storage & Security: We take reasonable steps to protect your data from unauthorized access, loss, or misuse. Your information is stored securely using industry-standard tools such as Framer, Zapier, and encrypted hosting services.
7. Your Rights: You may request at any time access to the personal data we have about you, correction or updates, deletion of your information (“right to be forgotten”), or to opt out of marketing communications. To request this, email support@innovaheatingpdx.com.
8. Children’s Privacy: We do not knowingly collect personal information from anyone under the age of 18. If you believe we have received such information, contact us immediately.
9. Updates to This Policy: We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.
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